AntiCon DialUp: How to power Netflix-level personalisation in your lifecycle marketing
Watch on-demand | Everyone knows Netflix has mastered personalisation. But how do they actually do it?
Over the last 6 years, South Western Railway (SWR) has been on a journey which has transformed the marketing arm of their business. Accelerated by the pandemic and changes to the travel and leisure industry, SWR have responded to these challenges by re-defining what true omni-channel experiences should look like for their customers now and in the future.
South Western Railway’s Head of Data Transformation, Technology and Partnerships Richard Barker and Acxiom's Head of Customer Success Nikul Amin discuss the journey they've been on, what challenges they faced along the way, and how SWR worked with Acxiom and its technology partners to drive change and ultimately deliver growth to the business.

Watch on-demand | Everyone knows Netflix has mastered personalisation. But how do they actually do it?
In this guide, we will explore the key components of effective sales enablement and efficient sales operations, and provide practical advice for those looking to implement a sales enablement strategy.
LXA's State of Data-Driven Marketing & Advertising Report looks at some key issues and trends around data-driven marketing.
Every enterprise AI transformation runs on two plans. The technology plan is funded, governed and owned. The talent plan rarely gets the same weight, even though it's the talent side that determines what the technology can actually deliver.
This report sets out how to close that gap: how to redefine your competency framework for two workforces rather than one; run a diagnostic that scores your team and AI side by side, task by task; govern agents as digital employees through the full employee lifecycle; and rebuild your academy around delivery modes suited to an AI era where content ages in months, not years.
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