The Secret Ingredients to CX Excellence: Data, Design & Delivery
Hear how Europe’s leading brands drive customer loyalty & advocacy through their data-driven marketing strategies
Martech WebSesh: 11:00 - 11:45 CET Wednesday 23rd March 2022
You work hard to acquire your customers. But relationships don’t end at acquisition. The real magic happens when you nurture and build those relationships to deliver value across the entire customer journey. It’s the brands that master the methods of understanding consumer behaviours that will win in the long term.
Join our 45-minute online WebSesh to learn how leading European brands such as Barclays, New Balance and Bosche are driving customer loyalty and advocacy through their data-driven marketing strategies.
This WebSesh will reveal how you can combine different data sources to unlock new insights, and use them to trigger intelligent customer interactions unique to your business.
We'll also demonstrate how better data and improved customer journeys/experience will increase:
- Recommendations for your company
- The repurchase or retention of your product
- Trust in the brand
- Allowances for errors made by the company
- Levels of take-up in new products and services
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