At AntiConLX Global last week, Treasure Data Director of Marketing Andrew Stephenson and LXA CEO Carlos Doughty presented findings from the recent State of CX 2022 report.
We all know that great customer experience can provide a key competitive advantage. So why do so many of us still feel that we’re not delivering to customer's CX expectations?
Andrew and Carlos looked at the data to answer these questions.
Key findings include: