Meet Joana De Quintanilha! As VIP and VP/Principal Analyst at Forrester, Joana's areas of expertise span digital customer experience, customer experience index research, Agile methods, and more!
She's fluent in Dutch and Portuguese, speaks conversational Spanish, and basic Italian. Very good, zeer goed, muito bem, muy bien, and molto buona!
Just sign up for 'How to Measure Customer Experience to Identify the Ingredients to Success', at our upcoming #MarTechFest Dial Up Mini. And it's completely free. Don't say we don't treat you right.
Take it away, Joana!
Journey Orchestration Enables Real-Time Decision Making In Times Of Crisis And Recovery.
Real-Time Experience Design.
I speak five languages.
Companies will use journeys to stand up emotionally intelligent organizations.
Be curious about emerging technology.
Journeys -- not products, channels, or business processes -- are customers' lived realities.
Dare to lead.
Buy a house.
Patagonia's βDonβt Buy This Jacket!β
Pitch Perfect (4).
CX transformation is a one-off project.
Hear more from Joana at her Web Sesh 'Journey Orchestration Enables Real-Time Decision Making In Times Of Crisis And Recovery'!
Click Here to find out about attending #MarTechFest Mini Dial Up - completely free! Just for you, the person reading this. Because I like you that much. You're welcome. π